Here is a paper that I co-authored for the Institute for Broadband Enabled Society (IBES) here at the University of Melbourne.
The Political Issues Analysis System (PIAS) project sought to investigate how citizens in Melbourne, Australia used the Internet to seek political information about key political issues. It also sought to understand how citizens contacted their elected representative about these issues. Through workshops, case studies, and the development and testing of a prototype, the research uncovered some notable trends in terms of engagement with components of the formal political system online”.
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